You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund to your account, typically 5-10 business days.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. If you received a free shipping promotion, the standard shipping fee will be deducted from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order number and payment details.
We will investigate any reported missing refunds and work with the payment processor to resolve the issue. In some cases, we may need to request additional information from you to complete the refund process.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: xluxeapparelshopllp Italia
Address: Via della Spiga 24, 20121 Milano MI, Italy
Phone: +39 02 8745 6219
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
